General Information: PERSONAL TOUCH HOME CARE OF MA
In-home care/home health agency name: PERSONAL TOUCH HOME CARE OF MA
Address:150 FRONT STREET
WEST SPRINGFIELD , MA 01089
Phone number: (413) 747-7344
Type of ownership: Visiting Nurse Association
Agency's Initial Date of Medicare Certification: 01/13/1983
Medicare Covered Services: PERSONAL TOUCH HOME CARE OF MA
Nursing Care Services: Yes
Physical Therapy Services: Yes
Occupational Therapy Services: Yes
Speech Pathology Services: No
Medical Social Services: Yes
Home Health Aide Services: Yes
Quality MeasuresPercentage for PERSONAL TOUCH HOME CARE OF MA State AverageNational Average
How often the home health team began their patientsí care in a timely manner 82% 93% 90%
How often the home health team taught patients (or their family caregivers) about their drugs 92% 93% 89%
How often the home health team checked patientsí risk of falling 100% 96% 95%
How often the home health team checked patients for depression 98% 97% 97%
How often the home health team determined whether patients received a flu shot for the current flu season 4% 70% 67%
How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot) 5% 64% 65%
With diabetes, how often the home health team got doctorís orders, gave foot care, and taught patients about foot care 88% 92% 91%
How often the home health team checked patients for pain 99% 98% 98%
How often the home health team treated their patientsí pain 95% 98% 97%
How often the home health team treated heart failure (weakening of the heart) patientsí symptoms Not Available - The number of patient episodes for this measure is too small to report. 98% 98%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores) 81% 93% 94%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care 67% 95% 95%
How often the home health team checked patients for the risk of developing pressure sores (bed sores) 99% 98% 98%
How often patients got better at walking or moving around 56% 59% 56%
How often patients got better at getting in and out of bed 57% 54%
How often patients got better at bathing 67% 64% 65%
How often patients had less pain when moving around 68% 70% 66%
How often patientsí breathing improved 69% 66% 63%
How often patientsí wounds improved or healed after an operation Not Available - The number of patient episodes for this measure is too small to report. 90% 88%
How often patients had more pressure sores (bed sores) when home health care ended % %
How often patients got better at taking their drugs correctly by mouth 45% 50% 47%
Patient SurveysPercentage for PERSONAL TOUCH HOME CARE OF MA State AverageNational Average
Percent of patients who reported that their home health team gave care in a professional way 74% 87% 87%
Percent of patients who reported that their home health team communicated well with them 78% 85% 86%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them 80% 84% 83%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 76% 85% 84%
67% % %

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