General Information: HAMPDEN COUNTY VISITING NURSES & HOME CARE SERV
In-home care/home health agency name: HAMPDEN COUNTY VISITING NURSES & HOME CARE SERV
Address:110 FORT PLEASANT AVENUE
SPRINGFIELD , MA 01108
Phone number: (413) 737-6756
Type of ownership: Visiting Nurse Association
Agency's Initial Date of Medicare Certification: 03/21/1984
Medicare Covered Services: HAMPDEN COUNTY VISITING NURSES & HOME CARE SERV
Nursing Care Services: Yes
Physical Therapy Services: Yes
Occupational Therapy Services: Yes
Speech Pathology Services: Yes
Medical Social Services: No
Home Health Aide Services: Yes
Quality MeasuresPercentage for HAMPDEN COUNTY VISITING NURSES & HOME CARE SERV State AverageNational Average
How often the home health team began their patientsí care in a timely manner 97% 93% 90%
How often the home health team taught patients (or their family caregivers) about their drugs 92% 93% 89%
How often the home health team checked patientsí risk of falling 96% 96% 95%
How often the home health team checked patients for depression 97% 97% 97%
How often the home health team determined whether patients received a flu shot for the current flu season 36% 70% 67%
How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot) 18% 64% 65%
With diabetes, how often the home health team got doctorís orders, gave foot care, and taught patients about foot care 93% 92% 91%
How often the home health team checked patients for pain 96% 98% 98%
How often the home health team treated their patientsí pain 97% 98% 97%
How often the home health team treated heart failure (weakening of the heart) patientsí symptoms Not Available - The number of patient episodes for this measure is too small to report. 98% 98%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores) 97% 93% 94%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care 97% 95% 95%
How often the home health team checked patients for the risk of developing pressure sores (bed sores) 96% 98% 98%
How often patients got better at walking or moving around 48% 59% 56%
How often patients got better at getting in and out of bed 57% 54%
How often patients got better at bathing 42% 64% 65%
How often patients had less pain when moving around 70% 70% 66%
How often patientsí breathing improved 42% 66% 63%
How often patientsí wounds improved or healed after an operation Not Available - The number of patient episodes for this measure is too small to report. 90% 88%
How often patients had more pressure sores (bed sores) when home health care ended % %
How often patients got better at taking their drugs correctly by mouth 22% 50% 47%
Patient SurveysPercentage for HAMPDEN COUNTY VISITING NURSES & HOME CARE SERV State AverageNational Average
Percent of patients who reported that their home health team gave care in a professional way 83% 87% 87%
Percent of patients who reported that their home health team communicated well with them 81% 85% 86%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them 75% 84% 83%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 70% 85% 84%
69% % %

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