General Information: GENTIVA HEALTH SERVICES
In-home care/home health agency name: GENTIVA HEALTH SERVICES
Address:1200 PARKWAY DRIVE
GOLDSBORO , NC 27534
Phone number: (919) 751-7254
Type of ownership: Official Health Agency
Agency's Initial Date of Medicare Certification: 12/03/2003
Medicare Covered Services: GENTIVA HEALTH SERVICES
Nursing Care Services: Yes
Physical Therapy Services: Yes
Occupational Therapy Services: Yes
Speech Pathology Services: Yes
Medical Social Services: Yes
Home Health Aide Services: Yes
Quality MeasuresPercentage for GENTIVA HEALTH SERVICES State AverageNational Average
How often the home health team began their patientsí care in a timely manner 85% 89% 90%
How often the home health team taught patients (or their family caregivers) about their drugs 92% 85% 89%
How often the home health team checked patientsí risk of falling 85% 90% 95%
How often the home health team checked patients for depression 96% 96% 97%
How often the home health team determined whether patients received a flu shot for the current flu season 74% 68% 67%
How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot) 71% 66% 65%
With diabetes, how often the home health team got doctorís orders, gave foot care, and taught patients about foot care 92% 89% 91%
How often the home health team checked patients for pain 99% 98% 98%
How often the home health team treated their patientsí pain 100% 96% 97%
How often the home health team treated heart failure (weakening of the heart) patientsí symptoms 98% 96% 98%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores) 98% 91% 94%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care 99% 93% 95%
How often the home health team checked patients for the risk of developing pressure sores (bed sores) 99% 98% 98%
How often patients got better at walking or moving around 55% 56% 56%
How often patients got better at getting in and out of bed 55% 54%
How often patients got better at bathing 58% 61% 65%
How often patients had less pain when moving around 71% 65% 66%
How often patientsí breathing improved 69% 65% 63%
How often patientsí wounds improved or healed after an operation 92% 87% 88%
How often patients had more pressure sores (bed sores) when home health care ended % %
How often patients got better at taking their drugs correctly by mouth 48% 44% 47%
Patient SurveysPercentage for GENTIVA HEALTH SERVICES State AverageNational Average
Percent of patients who reported that their home health team gave care in a professional way 83% 90% 87%
Percent of patients who reported that their home health team communicated well with them 90% 88% 86%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them 87% 83% 83%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 90% 88% 84%
81% % %

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