General Information: FAMILY HOME CARE & HOSPICE
In-home care/home health agency name: FAMILY HOME CARE & HOSPICE
Address:22820 EAST APPLEWAY AVENUE
LIBERTY LAKE , WA 99019
Phone number: (509) 473-4900
Type of ownership: Local
Agency's Initial Date of Medicare Certification: 08/05/1966
Medicare Covered Services: FAMILY HOME CARE & HOSPICE
Nursing Care Services: Yes
Physical Therapy Services: Yes
Occupational Therapy Services: Yes
Speech Pathology Services: Yes
Medical Social Services: Yes
Home Health Aide Services: Yes
Quality MeasuresPercentage for FAMILY HOME CARE & HOSPICE State AverageNational Average
How often the home health team began their patientsí care in a timely manner 87% 81% 90%
How often the home health team taught patients (or their family caregivers) about their drugs 88% 81% 89%
How often the home health team checked patientsí risk of falling 86% 89% 95%
How often the home health team checked patients for depression 100% 94% 97%
How often the home health team determined whether patients received a flu shot for the current flu season 74% 67% 67%
How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot) 77% 65% 65%
With diabetes, how often the home health team got doctorís orders, gave foot care, and taught patients about foot care 92% 85% 91%
How often the home health team checked patients for pain 100% 98% 98%
How often the home health team treated their patientsí pain 97% 97% 97%
How often the home health team treated heart failure (weakening of the heart) patientsí symptoms 90% 96% 98%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores) 93% 93% 94%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care 76% 93% 95%
How often the home health team checked patients for the risk of developing pressure sores (bed sores) 100% 98% 98%
How often patients got better at walking or moving around 54% 51% 56%
How often patients got better at getting in and out of bed 52% 54%
How often patients got better at bathing 66% 61% 65%
How often patients had less pain when moving around 63% 60% 66%
How often patientsí breathing improved 63% 63% 63%
How often patientsí wounds improved or healed after an operation 89% 88% 88%
How often patients had more pressure sores (bed sores) when home health care ended % %
How often patients got better at taking their drugs correctly by mouth 48% 44% 47%
Patient SurveysPercentage for FAMILY HOME CARE & HOSPICE State AverageNational Average
Percent of patients who reported that their home health team gave care in a professional way 80% 85% 87%
Percent of patients who reported that their home health team communicated well with them 83% 85% 86%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them 78% 79% 83%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 82% 82% 84%
77% % %

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